:root{--royal-50:#eef2ff;--royal-100:#dde4ff;--royal-200:#c3cdfe;--royal-300:#99a8fc;--royal-400:#6d7bf8;--royal-500:#4a52f0;--royal-600:#3b35e5;--royal-700:#3128cc;--royal-800:#2a23a5;--royal-900:#272383;--royal-950:#0f0e3d;--emerald-50:#ecfdf5;--emerald-100:#d1fae5;--emerald-200:#a7f3d0;--emerald-300:#6ee7b7;--emerald-400:#34d399;--emerald-500:#10b981;--emerald-600:#059669;--emerald-700:#047857;--slate-50:#f8fafc;--slate-100:#f1f5f9;--slate-200:#e2e8f0;--slate-300:#cbd5e1;--slate-400:#94a3b8;--slate-500:#64748b;--slate-600:#475569;--slate-700:#334155;--slate-800:#1e293b;--slate-900:#0f172a;--danger:#ef4444;--warning:#f59e0b;--info:#3b82f6;--sidebar-w:260px;--sidebar-bg:var(--royal-950);--shadow-sm:0 1px 2px #0f0e3d0d;--shadow-md:0 4px 12px #0f0e3d14;--shadow-lg:0 12px 32px #0f0e3d1f;--shadow-card:0 1px 3px #0f0e3d0f,0 1px 2px #0f0e3d0a;--radius:12px;--radius-sm:8px;--radius-lg:16px}.admin-main *,.admin-main :before,.admin-main :after{box-sizing:border-box}.sidebar{width:var(--sidebar-w);background:var(--sidebar-bg);z-index:100;flex-direction:column;transition:transform .3s cubic-bezier(.4,0,.2,1);display:flex;position:fixed;top:0;bottom:0;left:0}.sidebar-brand{border-bottom:1px solid #ffffff0f;padding:28px 24px 20px}.sidebar-brand .logo-text{font-family:var(--font-script,"Tangerine"),serif;color:#fff;letter-spacing:1px;font-size:38px;font-weight:700;line-height:1}.sidebar-brand .logo-sub{color:var(--royal-300);letter-spacing:2px;text-transform:uppercase;margin-top:4px;font-size:11px;font-weight:500}.sidebar-nav{flex:1;padding:16px 12px;overflow-y:auto}.nav-section{margin-bottom:24px}.nav-section-title{color:var(--royal-400);text-transform:uppercase;letter-spacing:1.5px;padding:0 12px 8px;font-size:10px;font-weight:600}.nav-item{border-radius:var(--radius-sm);color:#fff9;cursor:pointer;align-items:center;gap:12px;padding:10px 12px;font-size:14px;font-weight:500;text-decoration:none;transition:all .15s;display:flex;position:relative}.nav-item:hover{color:#ffffffe6;background:#ffffff0f}.nav-item.active{color:#fff;background:#4a52f04d}.nav-item.active:before{content:"";background:var(--emerald-400);border-radius:0 3px 3px 0;width:3px;height:20px;position:absolute;top:50%;left:-12px;transform:translateY(-50%)}.nav-icon{opacity:.7;flex-shrink:0;width:20px;height:20px}.nav-item.active .nav-icon{opacity:1}.nav-badge{background:var(--emerald-500);color:#fff;border-radius:10px;margin-left:auto;padding:2px 8px;font-size:11px;font-weight:600;line-height:1.4}.nav-item.disabled{opacity:.4;cursor:not-allowed;pointer-events:none}.sidebar-footer{border-top:1px solid #ffffff0f;padding:16px}.sidebar-user{border-radius:var(--radius-sm);cursor:pointer;align-items:center;gap:10px;padding:8px;transition:background .15s;display:flex}.sidebar-user:hover{background:#ffffff0f}.user-avatar{background:linear-gradient(135deg,var(--royal-500),var(--emerald-500));color:#fff;border-radius:50%;flex-shrink:0;justify-content:center;align-items:center;width:36px;height:36px;font-size:14px;font-weight:600;display:flex}.user-info{min-width:0}.user-name{color:#fff;font-size:13px;font-weight:500}.user-role{color:var(--royal-300);font-size:11px}.sidebar-logout{border-radius:var(--radius-sm);color:#ffffff80;cursor:pointer;text-align:center;background:0 0;border:1px solid #ffffff1a;width:100%;margin-top:8px;padding:8px 12px;font-size:13px;font-weight:500;transition:all .15s;display:block}.sidebar-logout:hover{color:#fca5a5;background:#ef444426;border-color:#ef444466}.admin-main{margin-left:var(--sidebar-w);min-height:100vh}.topbar{z-index:50;-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--slate-200);background:#f8fafcd9;justify-content:space-between;align-items:center;height:64px;padding:0 32px;display:flex;position:sticky;top:0}.topbar-left{align-items:center;gap:16px;display:flex}.page-title{color:var(--slate-900);font-size:18px;font-weight:600;font-family:var(--font-ja,"Noto Sans JP"),var(--font-admin,"DM Sans"),sans-serif}.breadcrumb{color:var(--slate-400);align-items:center;gap:6px;font-size:13px;display:flex}.breadcrumb a{color:var(--slate-500);text-decoration:none}.breadcrumb a:hover{color:var(--royal-600)}.topbar-right{align-items:center;gap:12px;display:flex}.topbar-btn{border-radius:var(--radius-sm);border:1px solid var(--slate-200);cursor:pointer;width:38px;height:38px;color:var(--slate-500);background:#fff;justify-content:center;align-items:center;transition:all .15s;display:flex;position:relative}.topbar-btn:hover{border-color:var(--royal-200);color:var(--royal-600);background:var(--royal-50)}.topbar-btn .dot{background:var(--emerald-500);border:2px solid 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.1s;display:flex}.dash-booking-item:last-child{border-bottom:none}.dash-booking-item:hover{background:var(--slate-50)}.booking-date-badge{border-radius:var(--radius-sm);flex-direction:column;flex-shrink:0;justify-content:center;align-items:center;width:44px;height:44px;display:flex}.booking-stats-grid{border-bottom:1px solid var(--slate-100);grid-template-columns:repeat(3,1fr);gap:0;display:grid}.booking-stat{text-align:center;border-right:1px solid var(--slate-100);padding:14px 16px}.booking-stat:last-child{border-right:none}.dash-skeleton{background:linear-gradient(90deg,var(--slate-100)25%,var(--slate-50)50%,var(--slate-100)75%);border-radius:var(--radius-sm);background-size:200% 100%;animation:1.5s infinite shimmer}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.badge{letter-spacing:.2px;border-radius:6px;align-items:center;padding:3px 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slideInLeft}.kpi-card:first-child{animation-delay:50ms}.kpi-card:nth-child(2){animation-delay:.1s}.kpi-card:nth-child(3){animation-delay:.15s}.kpi-card:nth-child(4){animation-delay:.2s}.delay-1{animation-delay:.15s}.delay-2{animation-delay:.25s}.delay-3{animation-delay:.35s}.hamburger{border-radius:var(--radius-sm);border:1px solid var(--slate-200);cursor:pointer;width:38px;height:38px;color:var(--slate-600);background:#fff;justify-content:center;align-items:center;display:none}.sidebar-overlay{z-index:90;background:#0f172a80;display:none;position:fixed;inset:0}@media (max-width:768px){.sidebar{animation:none;transform:translate(-100%)}.sidebar.open{transform:translate(0)}.sidebar-overlay.open{display:block}.admin-main{margin-left:0}.hamburger{display:flex}.kpi-grid{grid-template-columns:repeat(2,1fr)}.grid-2,.grid-3-1{grid-template-columns:1fr}.admin-content{padding:20px 16px}.topbar{padding:0 16px}}.onboarding-checklist{border-radius:var(--radius);border:1px solid var(--slate-200);background:#fff;margin-bottom:28px;overflow:hidden}.checklist-header{justify-content:space-between;align-items:center;padding:18px 22px 14px;display:flex}.checklist-title-row{align-items:center;gap:10px;display:flex}.checklist-icon{color:var(--royal-600);flex-shrink:0}.checklist-title{color:var(--slate-800);font-size:15px;font-weight:600;font-family:var(--font-ja,"Noto Sans JP"),var(--font-admin,"DM Sans"),sans-serif}.checklist-count{color:var(--royal-600);font-size:13px;font-weight:600}.checklist-progress-bar{background:var(--slate-100);border-radius:3px;height:6px;margin:0 22px 12px;overflow:hidden}.checklist-progress-fill{background:var(--emerald-500);border-radius:3px;height:100%;transition:width .6s cubic-bezier(.4,0,.2,1)}.checklist-list{margin:0;padding:0;list-style:none}.checklist-item{border-top:1px solid var(--slate-50)}.checklist-item:first-child{border-top:1px solid var(--slate-100)}.checklist-complete{align-items:center;gap:12px;padding:12px 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.checklist-arrow{color:var(--royal-500);transform:translate(2px)}.wizard-overlay{z-index:1000;-webkit-backdrop-filter:blur(4px);background:#0f172a99;justify-content:center;align-items:center;padding:20px;display:flex;position:fixed;inset:0}.wizard-container{border-radius:var(--radius-lg);background:#fff;flex-direction:column;width:90%;max-width:700px;max-height:90vh;animation:.3s cubic-bezier(.16,1,.3,1) wizardSlideIn;display:flex;overflow:hidden;box-shadow:0 20px 60px #0f0e3d33,0 0 0 1px #0f0e3d0d}@keyframes wizardSlideIn{0%{opacity:0;transform:translateY(20px)scale(.98)}to{opacity:1;transform:translateY(0)scale(1)}}.wizard-header{text-align:center;padding:28px 32px 20px}.wizard-main-title{color:var(--slate-900);font-size:20px;font-weight:700;font-family:var(--font-ja,"Noto Sans JP"),var(--font-admin,"DM Sans"),sans-serif;margin:0 0 6px}.wizard-main-desc{color:var(--slate-500);margin:0;font-size:14px}.wizard-stepper{justify-content:center;align-items:flex-start;gap:0;padding:8px 32px 20px;display:flex}.wizard-step-item{flex-direction:column;flex:1;align-items:center;max-width:120px;display:flex;position:relative}.wizard-step-line{background:var(--slate-200);z-index:0;width:100%;height:2px;transition:background .3s;position:absolute;top:16px;right:50%}.wizard-step-line.active{background:var(--royal-300)}.wizard-step-dot{z-index:1;border:2px solid var(--slate-200);width:32px;height:32px;color:var(--slate-400);background:#fff;border-radius:50%;justify-content:center;align-items:center;font-size:13px;font-weight:600;transition:all .3s;display:flex;position:relative}.wizard-step-dot.current{background:var(--royal-500);border-color:var(--royal-500);color:#fff;box-shadow:0 0 0 4px #4a52f026}.wizard-step-dot.done{background:var(--emerald-500);border-color:var(--emerald-500);color:#fff}.wizard-step-label{color:var(--slate-400);text-align:center;font-size:11px;font-weight:500;font-family:var(--font-ja,"Noto Sans JP"),var(--font-admin,"DM 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(max-width:768px){.wizard-overlay{padding:10px}.wizard-container{width:100%;max-height:95vh}.wizard-header{padding:20px 20px 16px}.wizard-body{min-height:250px;padding:0 20px}.wizard-footer{padding:14px 20px}.wizard-stepper{padding:4px 16px 16px}.wizard-step-label{font-size:10px}.wizard-field-row{flex-direction:column;gap:0}}::-webkit-scrollbar{width:6px}::-webkit-scrollbar-track{background:0 0}::-webkit-scrollbar-thumb{background:var(--slate-300);border-radius:3px}::-webkit-scrollbar-thumb:hover{background:var(--slate-400)}.page-header{justify-content:space-between;align-items:center;margin-bottom:20px;display:flex}.page-header-left h1{color:var(--slate-900);font-size:22px;font-weight:700;font-family:var(--font-ja,"Noto Sans JP"),var(--font-admin,"DM Sans"),sans-serif;align-items:center;gap:10px;margin-bottom:2px;display:flex}.lead-sub{color:var(--slate-400);font-size:13px}.page-header-actions{align-items:center;gap:10px;display:flex}.status-bar{border-radius:var(--radius);border:1px 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var(--slate-200);color:var(--slate-900);padding:16px;font-size:15px;font-weight:600;line-height:1.3}.admin-main .conv-session-item{border-bottom:1px solid var(--slate-100);cursor:pointer;min-height:72px;padding:12px 16px;transition:background .15s}.admin-main .conv-session-item:hover{background:var(--slate-50)}.admin-main .conv-session-item.active{background:var(--royal-50);border-left:3px solid var(--royal-500)}.admin-main .conv-session-row{justify-content:space-between;align-items:center;display:flex}.admin-main .conv-session-name{color:var(--slate-900);font-size:14px;font-weight:600;line-height:1.3}.admin-main .conv-session-meta{color:var(--slate-500);align-items:center;gap:8px;margin-top:4px;font-size:13px;line-height:1.5;display:flex}.admin-main .conv-session-elapsed{color:var(--slate-400);margin-left:auto;font-size:12px}.admin-main .conv-session-preview{color:var(--slate-600);text-overflow:ellipsis;white-space:nowrap;margin-top:4px;font-size:13px;line-height:1.5;overflow:hidden}.admin-main .conv-log-pane{flex-direction:column;flex:1;min-width:0;display:flex}.admin-main .conv-log-header{border-bottom:1px solid var(--slate-200);background:#fff;padding:16px 24px}.admin-main .conv-log-header-row{align-items:center;gap:8px;display:flex}.admin-main .conv-log-header .lead-name-link{color:var(--royal-600);font-size:15px;font-weight:600;line-height:1.3;text-decoration:none}.admin-main .conv-log-header .lead-name-link:hover{color:var(--royal-500);text-decoration:underline}.admin-main .conv-log-header .lead-email{color:var(--slate-500);font-size:14px}.admin-main .conv-log-header-meta{color:var(--slate-500);align-items:center;gap:8px;margin-top:4px;font-size:13px;display:flex}.admin-main .conv-log-body{background:var(--slate-50);flex:1;overflow-y:auto}.admin-main .conv-msg-row{border-bottom:1px solid var(--slate-50);grid-template-columns:80px 100px 1fr;gap:0 12px;padding:12px 24px;line-height:1.6;display:grid}.admin-main .conv-msg-row.role-user{background:var(--slate-50)}.admin-main .conv-msg-row.role-assistant{background:#fff}.admin-main .conv-msg-timestamp{color:var(--slate-400);font-family:DM Mono,Courier New,monospace;font-size:13px;line-height:1.6}.admin-main .conv-msg-role{text-transform:uppercase;font-size:13px;font-weight:600;line-height:1.6}.admin-main .conv-msg-row.role-user .conv-msg-role{color:var(--slate-600)}.admin-main .conv-msg-row.role-assistant .conv-msg-role{color:var(--royal-700)}.admin-main .conv-msg-content{color:var(--slate-700);white-space:pre-wrap;word-break:break-word;font-size:14px;font-weight:400;line-height:1.6}.admin-main .conv-handoff-sep{color:var(--slate-500);align-items:center;gap:12px;padding:12px 24px;font-size:12px;font-weight:600;line-height:1.4;display:flex}.admin-main .conv-handoff-sep:before,.admin-main .conv-handoff-sep:after{content:"";background:var(--slate-300);flex:1;height:1px}.admin-main .conv-empty{text-align:center;height:100%;color:var(--slate-400);flex-direction:column;justify-content:center;align-items:center;padding:32px;display:flex}.admin-main .conv-empty-icon{color:var(--slate-300);margin-bottom:16px}.admin-main .conv-empty-heading{color:var(--slate-500);margin-bottom:8px;font-size:15px;font-weight:600}.admin-main .conv-empty-body{color:var(--slate-400);font-size:14px}.admin-main .conv-error{color:var(--danger);background:#fef2f2;border-bottom:1px solid #fecaca;padding:12px 16px;font-size:13px}.badge-channel-web{background:var(--slate-100);color:var(--slate-600)}.badge-channel-email{color:#2563eb;background:#eff6ff}